Refund policy
Returns
Please contact us before returning any item. Returns must be authorized in advance, and return instructions and the applicable return address will be provided after your request is reviewed. Do not send products back to the address shown on your original package or to any address without receiving return instructions from us first.
To request a return, contact us within 30 days of delivery. Items must be unused, in the condition received, and in their original packaging. Proof of purchase may be required.
Return shipping costs may be the customer's responsibility unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the return. We do not guarantee that a prepaid return shipping label will be provided.
Please contact us before shipping anything so we can determine the appropriate resolution and provide return instructions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, or returned without prior authorization. Items must be returned in the condition in which they were received and in their original packaging.
Sale items and gift cards are non-returnable unless otherwise required by applicable law.
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopwagquest.com